Covid-19 *Update 01-24-2021*

Covid-19 *Update Jan 2021

The fulfillment times for our most popular products, including direct-to-garment (DTG), embroidery, and all-over print items, are within the 2–7 business day timeframe.

Due to some Covid-19 cases in our facilities, mug fulfillment estimates in the US are now 3–8 business days. we'll soon return back to normal in all categories.

Some orders might be delayed because of apparel industry stock issues.

Jan 2021 Fulfillment Estimate:

 

September 1, 2020

 

March 26, 2020

Since we're working at a reduced capacity, US orders are likely to see fulfillment delays. Our carriers can't guarantee Express and Overnight delivery at the moment, so we'll be temporarily disabling these shipping methods from our factory.

Warehousing operations are continuing at both facilities in NC and EU. But it's going to take us longer to fulfill orders with warehousing items and to stock extra inventory you send us. We're also temporarily disabling same-day fulfillment in both of our warehousing facilities. 

March 25, 2020

Along with the safety of our employees, our top priority is to continue to provide uninterrupted service to online merchants. We think that it's especially important during these times to support our customers to work from home any way we can. That's why KGE Lifestyles Supply's facilities in both LA and Charlotte will keep some basic operations open for the time being.

Here's what that means: 

• Our fulfillment teams are working on a voluntary basis. Everyone who is healthy and willing to work is welcome to. Those who can are already working from home.
• We will be working at a reduced capacity, so production will likely take longer than usual.  
• We're taking extra measures to keep our fulfillment teams safe. We're staggering shifts, maintaining a 6-foot distance between each station, setting up partitions at tables in our break rooms, and distributing PPE such as safety masks and gloves. In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone.
• We will continue to follow guidelines from the CDC, WHO, US Department of State, local governments, and health agencies.

We want to keep fulfilling as much as we can at our facilities. Our branches in Europe and Mexico are operating as normal and we're partnering with backup facilities to help us manage volume. 

March 24, 2020

On March 24, 2020, Mecklenburg County, NC, announced the Stay-at-Home order for county residents, which impacts our facilities in Charlotte. 

The order will go into effect on Thursday, March 26 at 8:00 a.m. and will likely remain in effect for the next 21 days. Operations in Charlotte will continue as normal Wednesday and Thursday. After that, we'll still be able to run basic minimum operations as long as we comply with the requirements of the Stay-at-Home order. 

We have activated our response team to determine the extent of the Stay-at-Home order and our next steps. We are looking for solutions to continue fulfilling your orders, like continuing minimum operations in Charlotte and LA, and partnering with backup fulfillment centers. Our facilities in Mexico and Europe continue to operate as normal. 

The safety of our employees and the public is our top priority so we are following health guidelines from the CDC and WHO. In Charlotte, we're implementing social distancing measures, distributing PPE equipment, and providing an onsite wellness clinic.

This is a difficult time for everyone and we thank you for your patience. We're doing our best to make sure you can keep running your business. 

We will continue to post updates here as they come. Stay safe!

On March 24, 2020,

Mecklenburg County, NC, announced the Stay-at-Home order for county residents, which impacts our facilities in Charlotte. 

The order will go into effect on Thursday, March 26 at 8:00 a.m. and will likely remain in effect for the next 21 days. Operations in Charlotte will continue as normal Wednesday and Thursday. After that, we'll still be able to run basic minimum operations as long as we comply with the requirements of the Stay-at-Home order. 

We have activated our response team to determine the extent of the Stay-at-Home order and our next steps. We are looking for solutions to continue fulfilling your orders, like continuing minimum operations in Charlotte and LA, and partnering with backup fulfillment centers. Our facilities in Mexico and Europe continue to operate as normal. 

The safety of our employees and the public is our top priority so we are following health guidelines from the CDC and WHO. In Charlotte, we're implementing social distancing measures, distributing PPE equipment, and providing an onsite wellness clinic.

This is a difficult time for everyone and we thank you for your patience.

We will continue to post updates here as they come. Stay safe!

March 20, 2020

On March 19, 2020, Los Angeles County announced the “Safer at Home” emergency order requiring all non-essential businesses to suspend operations until April 19. That means KGE Lifestyles Supply's LA facility will temporarily suspend production after March 20 for the duration of the “Safer at Home” order.

The situation is still unfolding, so information is subject to change. For now, this is what you need to know:

1. Fulfillment teams in LA are working scheduled shifts on March 20 to fulfill as many orders as they can and help wind down operations.